Terms And Conditions

In using our services you are deemed to have read and agreed to the following terms and conditions.

 

 

1. Definitions

In these Terms and Conditions, the following terminology applies:

“The Company”, “We”, “Us”, means The Gutter Cleaning People

“Technician” means the person or persons carrying out the clearance, repair, and replacement services.

“Client” means the person(s), or company to whom the services are supplied.

“Service” means the guttering, fascia, soffit, roof, or any other clearance, clean, repair or replacement services provided to the client.

 

2. Payment Terms

All prices are fixed and subject to VAT at the standard rate.

Unless agreed otherwise in advance, payment is due immediately on satisfactory completion of any work provided.

Payment can be made via cash, payment card or bank transfer.

 

3. Deposit Policy

Deposits are not required for the completion of any work provided by The Company.

 

4. Cancellation Policy

The Company requires the Client to give at least 48 hours’ notice of cancellation before the agreed job start time.

In the event of the Client missing this cancellation deadline, an administration of £75 is payable.  Notice can be provided any weekday between 9am to 5pm.

 

5. Parts Policy

All parts relating to any work we have completed for the Client remain the property of The Company until the Client settles the full invoice total for the work.

 

6. Our Services

6.1     The Company aims to provide reliable, trustworthy, and efficient Technicians who perform the work to the Client in a professional and timely manner.

 

6.2     The Client must allow the Technician access to the service address, with water and power if required, to complete the work. The Client agrees to allow our technicians access to the property during the allotted job time. If the Client is not going to be present at the property during this time, then necessary arrangements should be made to ensure our technicians still have access and these should be detailed to us at the time of booking.

 

6.3     We aim to deliver a service of the highest standards, always aiming to delivery than you expect.  However, when work is completed, mistakes can be made, and we always correct our mistakes.  The Client is required to check the quality of the work after completion by viewing relevant photographs supplied.  In the event that the Client is not satisfied with the standard of work, they should contact the Company within 14 days of completion of the service. 

The Company agrees to resolve any issues or complaints raised.  In the event of a valid Client complaint, the Client will allow the Company to return to the property to complete the work to the Client’s satisfaction.  The Company will not refund any payment of the Client in lieu of the Technician being permitted to return to the Client’s property to complete the work.

 

6.4     Gutter Clearing and Cleaning definitions: ‘Gutter Cleaning’ is another term used for ‘gutter clearing’, and as such does not refer to cleaning the outside of the Client’s gutters.  This term refers to the removal of debris and blockages from the gutters such as leaves, plants, moss, and other waste.  The gutter clearing process varies in time to complete, but the prices quoted are fixed regardless of the length of time required to complete the service.  Gutter clearance is not guaranteed, and a property surrounded with trees can often fill again quickly.  Any dissatisfaction should be reported within 14 days.

 

6.5     Fascia, soffit and guttering replacements:  The Company will supply the parts and materials required to carry out the work, unless the Client and Technician agree otherwise.  The Client is to discuss with the Technician and agree on the type, pattern, quality and colour of the material to be installed on the Client’s property as provided by the written quotation.

The Client should check the workmanship and material used by the Technician prior to signing the invoice.  The Client should only sign the invoice if the completed work and materials are to their total satisfaction.  All old guttering, refuse and debris will be removed from the work site.

 

6.6     All repairs are guaranteed for parts and workmanship for a period of 6 months unless otherwise stated on the invoice.  The guttering, roofing and other repairs will be carried out to the best of our ability however, if the repair fails within this period, we will return and rectify the issue free of charge.  If the guaranteed repair cannot be rectified due to inability to source the correct parts or any other reason, a full refund will be provided.

 

6.7     The 6 month guarantee is only valid on the specific repairs that the Technician attended the property to fix.  If the same repair fails within this time, the Client should contact the company to arrange a revisit.  If the fault is found to be unrelated to the original repair, our standard repair charges will be applied.  If a revisit is required but is not arranged by the Client with the Company, the guarantee will expire from the original service date.

 

6.8     The Company will recommend other companies as required, for scaffolding or other construction work, but will not act as agent, take no commission and will not be held responsible for other company’s work.

 

7. Residential Client’s

By using our service, you agree to pay the full quoted amount on satisfactory completion of the works. All prices are fixed, however if the Client provides improper details and information then the Company has the right to amend any previous evaluations and may increase the price originally quoted for.

In the event that one of our technicians discovers an issue during the works which will require significantly increased labour time and/or different parts/materials than that originally quoted, a re-quotation will be provided to the Client.

 

8. Commercial Client’s

By using our service, you agree to pay the full quoted amount on completion of the works. If the Client provides improper details and information, then the Company has the right to amend any previous evaluations and may increase the price originally quoted for.

On large scale commercial work which requires different stages to complete, invoices will be sent to the Client at the completion of each stage. These payment terms will be agreed with the Client before the start job date.  In the event that one of our technicians discovers an issue during the works which will require significantly increased labour time and/or different parts/materials than that originally quoted, a re-quotation will be provided to the Client.

 

9. Appointment Times

The Company will provide the Client with an estimated one hour time slot in which our technicians will arrive at the property. While the Company strives to keep to these allotted appointment times, factors beyond our control such as heavy traffic or road works may result in our technicians arriving later than their estimated arrival time.

All works are subject to weather conditions and in the event of frost or heavy rain, the Company reserves the right to re-schedule the job to another date as agreed with the Client.

 

10. Accountability

The Company will not be held accountable if a third party interrupts the completion of the works and/or causes any damage to the areas in which we have worked.

 

11. Guarantee Policy

All materials are guaranteed to be as specified.  The Company guarantees that all materials used to carry out the work requested are new, unless stated otherwise, and that all work is of a high standard.

The Company provides specific guarantees for gutter clearance, gutter repair and gutter installation work. These guarantees extend to cover normal weather conditions only and do not cover damage caused by nature, violent storm events, torrential rainstorms or any other weather occurrence that causes excessive amounts of rain.  It does not cover damage to any area of guttering, fascia or soffit caused by wind.  It does not cover damage caused by vandalism, modifications carried out by other contractors to the guttering, or any other circumstances beyond our control.

To make use of the following guarantees, we require that the Client provides proof of our previous work.

 

11.1   Gutter Clearance Guarantee

The Company provides a 3 month guarantee on any gutter clearance work carried out. If the Client notices and can prove there are any blockages in their guttering after the work has been completed, we will return to clear the blockage free of charge.

These terms only apply to sections of your guttering that we have been previously paid to clear; the guarantee does not extend to any additional sections of your guttering system.

 

11.2   Gutter Repairs Guarantee

The Company provides a 6 month parts and workmanship guarantee on gutter repairs which have required new parts to be installed. If it is determined by us that the repair is ineffectual, we will return to correct any faults in the repair free of charge. If the problems are due to connecting parts not covered by the initial repair, we reserve the right to levy a charge for additional remedial work that corresponds to the cost of any additional parts and the labour to fit them.

Sealant repairs, and any other repairs which are designed to provide only a short term or temporary solution, are not covered by this guarantee.

Access Equipment – If required, we would return to inspect and/or rectify areas/parts fitted by The Gutter Cleaning People as per our guarantee. However, if a guaranteed section of work required attention in the future, the cost of providing the access equipment (scaffolding) is not covered by this guarantee and would be at the responsibility of the Client to supply and cover such costs.

 

11.3   Gutter Installations Guarantee

The Company provides a 3 year guarantee on gutter installations relating to any new fitted parts and workmanship. This includes the installation of whole new guttering systems and/or the installation of new fascia’s and/or soffits.

We guarantee a professional standard of workmanship on all installations carried out. However, if it is deemed by us that the installation is not functioning correctly, and that this directly relates to either a problem with the parts supplies or the initial workmanship, we will return free of charge to re-install or repair any sections of the guttering that were not installed correctly. The guarantee only covers parts fitted by us and will be invalidated if pre-existing parts or fascia/soffits are potentially or partially contributing to any problems that have arisen.

This guarantee does not cover any guttering systems that become faulty due to a lack of regular (annual) clearance and maintenance. The Company provides a clearance and maintenance service which if used annually will ensure your guarantee is valid.  Failure to have your gutters maintained regularly by the Company, will nullify this guarantee.

Access Equipment – If required, we would return to inspect and/or rectify areas/parts fitted by The Gutter Cleaning People as per our guarantee. However, if a guaranteed section of work required attention in the future, the cost of providing the access equipment (scaffolding) is not covered by this guarantee and would be at the responsibility of the Client to supply and cover such costs.

 

11.4   Roof Clearance Guarantee

Kare Group Limited trading as The Gutter Cleaning people “The Company”

Antifungal wash application for roof cleaning purpose “service”

  • The Guarantee

11.4.1  This guarantee applies to the roof cleaning service provided, and only this service provided, purchased The Company.

  • This guarantee covers any defects in workmanship or materials under the normal use during the guarantee period.
  • During this guarantee period, The Company will restore, at no charge, the service that has proved defective because of improper workmanship, under normal use and maintenance.
  • The Company will provide the service at no extra charge, to ensure the prolongation of the antifungal wash.
  • The guarantee period for this service provided by Company is 5 years from date of application.
  • This guarantee does not cover any problem that is caused by
  • conditions, defects, malfunctions, or damage due to environmental or personal abuse or misuse
  • any gutter parts repaired or replaced after the roof cleaning service has taken place, including repairs and replacements provided by a separate quotation
  • The Company do not accept liability for incidental or consequential damages, or any third-party claim for damages against the company due to clause 6(a).

12. Insurance

The Company is covered by Public Liability insurance, details which can be requested if required.

 

13. Complaints and Claims

We always endeavour to provide the best service.  However, on rare occasions there may be times where a customer may not be completely satisfied.  To ensure we can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.

Please contact us straight away with any concerns either by phone, email or write to us. If writing, please get proof of posting.

On receipt of your complaint, we aim to respond within 5 days. 

We will arrange a convenient date to come and view and/or remedy the situation.

In the unlikely event that we are unable to resolve your complaint having exhausted our complaints procedure, it may be necessary to use another complaint service.  Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.

We have access to an Ombudsman service for our domestic installation, service, repair, and maintenance contracts as part of the Which? Trusted Traders Endorsement.  If you choose to you can refer your complaint to the Dispute Resolution Ombudsman.  Before they can deal with your complaint you will need to contact Which? Trusted Traders on 029 2267 0040 who can explain if you are eligible to use the Ombudsman’s services.

 

13.1   The Company agrees to help resolve any issues as far as possible.  The Complaints and Claims Policy set out here applies to all services provided.

 

13.2   The Client accepts and understands that poor service or workmanship or any other issues must be reported using our complaints procedure.

 

13.3   If the Client is dissatisfied with the service provided by a particular Technician and this employee is unable to resolve the issue during a second visit, the Client may request that the Company allocate a different Technician.

 

13.4   A claim should be made against the Company public liability insurance in the event of accidental damages, or any damage caused by the Technician to the Client’s property.

 

13.5   The Company is responsible for providing a fully trained Technician who is legally eligible for work and capable of the performing the service requested by the Client.  Where the Company has been negligent and/or breached this obligation, the Company will be liable for any reasonable loss or damage suffered as a direct result.  However, the Company’s liability does not include any losses relating the Client’s business, even if those losses are reasonably foreseeable.  These types of losses include (for example) loss of income or revenue, loss of business, loss of profits, loss of anticipated savings, loss of data, or waste of management or office time.

 

13.6   All unpaid invoices will be passed on to the Company’s accountant to recover the debt.  If the Client does not settle the invoice by the due date and The Company is forced to pass the debt to a legal team, then an immediate administrative fee of 24% plus VAT of the total invoice amount is added to the owed amount.  If after initiating legal procedures the debit is not settled immediately, all resulting legal fees of The Company will be claimed from the debtor, should the court rule in favour of the Company.

 

14. Quotation and Invoice Provision

The Company provides quotations and invoices, in writing, via email through the Company’s scheduling software.  All personal data is held within GDPR regulations.

 

15. Further Information

Please contact us if you have any questions or need clarification on any item of these terms and conditions.