Tel:  0118 933 6983

Terms and Conditions of Service

In using our services you are deemed to have read and agreed to the following terms and conditions.

The following terminology applies to these Terms and Conditions: ‘Customer’, ‘You’ and ‘Your’ refers to you, the person using our services and accepting the Company’s terms and conditions. ‘The Company’, ‘Ourselves’, ‘We’ and ‘Us’ refers to our Company. ‘Party’, ‘Parties’, or ‘Us’, refers to both the Client and ourselves, or either the Client or ourselves.

Payment Terms

All prices are fixed and subject to VAT at the standard rate.

Unless agreed otherwise in advance, payment is due immediately on completion of any works.

Payment can be made via cash, cheque, BACS transfer or over the phone by card. We reserve the right to charge a 2 ½% surcharge for credit cards.

Deposit Policy

The Customer will be required to pay a deposit for any works which include parts (repairs and installations). The deposit sum will amount to either half of the job total or the parts total, whichever is greater.

Deposits are non-refundable and payable on booking in the work.

Cancellation Policy

The Company requires the customer to give at least 48 hours notice of cancellation before the agreed job start time.

In the event of the Customer missing this cancellation deadline, a cancellation fee of 25% of the quoted amount will be due immediately.

Parts Policy

All parts relating to any work we have completed for the Customer remain the property of The Company until the Customer settles the full invoice total for the work.

Our Service

1. Residential Clients

By using our service you agree to pay the full quoted amount on completion of the works. All of our prices are fixed, however if the Customer provides improper details and information then the Company has the right to amend any previous evaluations and may increase the price originally quoted for.

In the event that one of our technicians discovers an issue during the works which will require significantly increased labour time and/or different parts/materials than that originally quoted, a re-quotation will be provided to the Customer.

2. Commercial Clients

By using our service you agree to pay the full quoted amount on completion of the works. If the Customer provides improper details and information then the Company has the right to amend any previous evaluations and may increase the price originally quoted for.

On large scale commercial work which requires different stages to complete, invoices will be sent to the Customer at the completion of each stage. These payment terms will be agreed with the Customer before the start job date.

In the event that one of our technicians discovers an issue during the works which will require significantly increased labour time and/or different parts/materials than that originally quoted, a re-quotation will be provided to the Customer.

Access to Property

The Customer agrees to allow our technicians access to the property during the allotted job time. If the Customer is not going to be present at the property during this time then necessary arrangements should be made to ensure our technicians still have access and these should be detailed to us at the time of booking.

Appointment Times

The Company will provide the Customer with an estimated one hour time slot in which our technicians will arrive at the property. While the Company strives to keep to these allotted appointment times, factors beyond our control such as heavy traffic or road works may result in our technicians arriving later than their estimated arrival time.

All works are subject to weather conditions and in the event of frost or heavy rain, the Company reserves the right to re-schedule the job to another date as agreed with the Customer.

Accountability

The Company will not be held accountable if a third party interrupts the completion of the works and/or causes any damage to the areas in which we have worked.

Guarantee Policy

All materials are guaranteed to be as specified.  The Company guarantees that all materials used to carry out the work requested are new, unless stated otherwise, and that all work is of a high standard.

The Company provides specific guarantees for gutter clearance, gutter repair and gutter installation work. These guarantees do not cover damage caused by nature, storm events, vandalism, modifications carried out by other contractors to the guttering, or other circumstances beyond our control.

To make use of the following guarantees, we require that the Customer provides proof of our previous work, such as a receipt.

1. Gutter Clearance Guarantee

The Company provides a 3 month guarantee on any gutter clearance work carried out. If the Customer notices and can prove there are any blockages in their guttering after the work has been completed, we will return to clear the blockage free of charge.

These terms only apply to sections of your guttering that we have been previously paid to clear; the guarantee does not extend to any additional sections of your guttering system.

2. Gutter Repairs Guarantee

The Company provides a 6 month parts and workmanship guarantee on gutter repairs which have required new parts to be installed. If it is determined by us that the repair is ineffectual, we will return to correct any faults in the repair free of charge. If the problems are due to connecting parts not covered by the initial repair, we reserve the right to levy a charge for additional remedial work that corresponds to the cost of any additional parts and the labour to fit them.

Sealant repairs, and any other repairs which are designed to provide only a short term or temporary solution, are not covered by this guarantee.

3. Gutter Installations Guarantee

The Company provides a 3 year guarantee on gutter installations relating to any new fitted parts and workmanship. This includes the installation of whole new guttering systems and/or the installation of new fascias and/or soffits.

We guarantee a professional standard of workmanship on all installations carried out. However if it is deemed by us that the installation is not functioning correctly, and that this directly relates to either a problem with the parts supplies or the initial workmanship, we will return free of charge to re-install or repair any sections of the guttering that were not installed correctly. The guarantee only covers parts fitted by us and will be invalidated if pre-existing parts or fascia/soffits are potentially or partially contributing to any problems that have arisen.

This guarantee does not cover any guttering systems that become faulty due to a lack of regular (annual) clearance and maintenance. The Company provides a clearance and maintenance service which if used annually will ensure your guarantee is valid, however if the Customer uses a different guttering contractor we will require proof of cleaning/clearance by the contractor in the form of verifiable payment receipts. Failure to show such proof, or failure to maintain gutters regularly, will nullify this guarantee.